I had applied for a Gold Licence by post and after a month the licence failed to arrive. So our boat is not displaying a licence because it had to be returned. When in Braunston on a Friday I called into the one day a week open BW office. My application was sent to the Watford office but could not be found. Despite their wonderful computer system they were not able to issue a licence at Braunston. So I was obliged to reapply with all the paper work that applies. I tried the Waterscape web site but that could not handle Direct Debit arrangements. We need the licence to travel on the rivers this year.