Ann got her refurbished Del Latitude D620 from Portable Universe at Milton Keynes by going on the internet. When it arrived she discovered that the keys did not display what was printed on them.
A complaint to the supplier was ignored. Our credit card statement indicated that the payment went to Easy IT at Bracknell. A complaint was sent to them suggesting a claim for the money back.
Soon after that was sent I got a call from 'Harry' at Remarketing IT. (How many more companies are involved?) 'Harry' asked what was on the 2 key. When I told him he said that it was an American keyboard! We agreed to send the computer back.
It was boxed up and sent by Interlnk Express. Two days later I got a call from 'Harry'. The keyboard has been changed, the battery was faulty and replaced and some adjustments were made to the mouse pad operation.
Interlink Express returned the computer in good order.